Return & Refund Policy

Selkro is a software-as-a-service platform — a POS system, inventory manager, and online store builder for your business. We do not sell physical products. There is nothing to ship back, return, or restock.

Your free plan always stays free. The moment of payment is the moment you are granted access to the paid features of the platform.

All paid subscription fees are final and non-refundable.

Because you receive immediate access to the software once you upgrade, and because our free plan lets you evaluate Selkro before paying, we do not issue refunds — partial or full — for monthly or annual subscription fees. This applies whether or not you actively used the platform during the period.

• You can cancel anytime from your account settings — no phone call or email required.
• Cancellation takes effect at the end of the current billing period. You are not charged again after cancellation.
• Your account returns to the free plan and your data remains intact.
• Unused time after cancellation is not refunded or credited.

If Selkro isn't right for your business, cancel the paid plan and continue on the free plan for as long as you like. Please contact us directly before disputing a charge — a chargeback incurs fees and can suspend your account. We are always willing to discuss your situation.

A chargeback against a valid subscription triggers review. If we determine the charge was legitimate, the service may be suspended until the dispute is resolved, and further use of the platform may be limited to prevent recurring attempts.

• Duplicate or erroneous charges (e.g., a billing error on our side) are refunded in full.
• Where refunds are required by applicable law, they take precedence over this policy.

Your business data — products, inventory, customers, and your online store — remains available on the free plan. You can export it at any time, and if you close your account entirely we delete it permanently (see our Privacy Policy).

Before filing any dispute, email us — we will do our best to resolve the issue: [email protected]