Privacy Policy

Last updated: March 14, 2026

1. Introduction

At Selkro, we respect the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information in connection with our website, POS dashboard, e-commerce storefronts, and related services (collectively, the "Services").

2. Information We Collect

Account Information

When you create a Selkro account, we collect information such as your name, email address, business name, phone number, and business location.

Payment Information

We collect billing and payment information including credit card details, mobile banking details (like bKash or Nagad), and billing addresses. Payment processing is handled by secure third-party payment processors.

Business & Operations Data

We collect data related to your daily retail operations including product catalogs, inventory levels, customer profiles, and transaction history to ensure your dashboard functions accurately.

Usage Information

We automatically collect information about your interactions with our Services, including IP address, browser type, pages visited, and time spent on pages.

3. How We Use Your Information

To provide, secure, and improve our POS and e-commerce Services
To process subscription payments and send billing information
To communicate with you about your account and feature updates
To facilitate integrations with local courier and delivery services
To prevent fraud and ensure platform security
To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

With trusted service providers who assist us in operating the platform
With logistics partners (e.g., Pathao, Steadfast) when generating shipments
With payment processors for secure transaction processing
When required by law enforcement or government agencies
In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your personal and business information from unauthorized access, alteration, and destruction. These include database encryption, secure cloud servers, and strict access controls. However, no internet-based system is 100% impenetrable.

6. Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, and resolve disputes. You may request the permanent deletion of your account and its associated retail data at any time by contacting our support team.

7. Your Rights

As a user of our platform, you hold the following rights regarding your data:

Access and export your business and personal information
Correct any inaccurate account details
Request the complete deletion of your workspace
Opt-out of non-essential marketing communications

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to keep you securely logged into your dashboard, remember your preferences, and understand how you navigate our platform. You can manage cookie permissions directly through your browser settings.

9. Contact Us

If you have questions about this Privacy Policy or need assistance managing your data, please contact our team at work.dipmondal@gmail.com.

10. Changes to This Policy

We may update this Privacy Policy periodically as we add new features or comply with new regulations. We will notify you of significant changes by updating the "Last updated" date at the top of this page and, when necessary, by sending an alert directly to your dashboard.